Refund & Return Policy

At Mayra Organics, we value your trust and satisfaction. Since our products are made in small batches with 100% natural ingredients, we follow a clear and fair return and refund policy to ensure a smooth experience for our customers.

1. Check Before Receiving

• We encourage all customers to carefully check the product at the time of delivery, in front of the delivery personnel.
• If you notice any visible damage, please do not accept the product and inform us immediately.

2. Damaged or Wrong Product

• If you receive a damaged or wrong product, you must provide us with a clear unboxing video (recorded from the moment you open the sealed package).
• Once verified, we will offer a replacement or return.

3. No Return/Refund on Used Products

For hygiene and safety reasons, once a product has been opened or used, it cannot be returned or refunded.

4. Refund Process

• Approved refunds will be processed using the same payment method used during purchase.
• Refunds will be completed within 7–15 business days.
• If applicable, delivery charges will be deducted from the refund amount.

5. Exchange Policy

• Only damaged, defective, or wrong items are eligible for exchange.
• Exchanges must be requested within 48 hours of receiving the order.